Privacy Policy

Introduction

At DispatchMe, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Device Information includes information about the device you use to access our app, including the model, operating system, and mobile network information.
• Location Information includes your real-time location data that we collect to track our employee or contractor drivers on route to a job destination. This information is collected only for the duration of the ride and deleted once the service is complete.
• Images and Customer Information that you provide to us, which we store in a secure database.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To provide and improve our services, including roadside assistance, towing, and delivery services.
• To communicate with you, such as to send you updates and alerts about your service or to respond to your inquiries.
• To enforce our terms and conditions and protect our rights and property.

Sharing of Information

We may share your information with third parties as necessary to provide our services, such as with our employee or contractor drivers. We may also share your information with third-party service providers who assist us in providing our services. We do not sell or share your personal information with third-party advertisers or ad networks.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Once the information is no longer necessary, we will delete it in a secure manner. For location data related to specific rides or services, we delete this information once the service is complete.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

To exercise these rights, please contact us using the details provided in the Contact Us section.

Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website or app, or by other means as appropriate. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@dispatchme.net.au.