Last updated:
At DispatchMe, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, disclose, and protect personal information when you visit our website or use our services.
DispatchMe is a roadside assistance, towing, delivery, and dispatch management platform used by organisations including clients, vendors, service providers, contractors, drivers, and other authorised users.
Personal information may be collected directly from users or provided to DispatchMe by an organisation using the platform to create, dispatch, manage, verify, support, or complete a job.
We may collect, use, store, and transfer different kinds of personal information, including:
We use personal information where reasonably necessary to operate DispatchMe and provide our services, including:
DispatchMe may process location information for customers, jobs, vendors, service providers, and drivers. This may include service locations, destination locations, and live or recent driver location data where required for dispatch, tracking, safety, verification, operational support, audit, or service delivery purposes.
Driver location information is used to support job dispatching and visibility while drivers are using DispatchMe for operational purposes. Customer service and destination locations may form part of the operational job record.
Some jobs may include images, notes, forms, signatures, attachments, uploaded files, or other job evidence. This information is used for job completion, verification, quality assurance, dispute resolution, audit, contractual compliance, and operational support.
We may share personal information where necessary to provide our services, including with clients, vendors, service providers, contractors, drivers, and authorised users involved in creating, dispatching, managing, supporting, or completing a job.
We may also share personal information with trusted service providers who assist us with hosting, storage, communications, analytics, monitoring, payments, security, support, or other platform operations.
DispatchMe does not sell personal information. We do not use operational job records to create unrelated customer marketing profiles, and we do not sell or share personal information with third-party advertisers or ad networks.
Where payments are processed through DispatchMe, payment transactions may be handled by third-party payment providers. DispatchMe does not intentionally store full payment card numbers or complete card credentials.
DispatchMe may use trusted service providers to host, store, process, monitor, or support the platform. Some service providers may process information outside Australia. Where this occurs, DispatchMe takes reasonable steps to ensure appropriate privacy and security protections are in place.
We use appropriate security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
DispatchMe uses organisational access controls so that users can only access job records and information associated with the organisations, vendors, clients, or roles they are authorised to access.
We limit access to personal information to employees, agents, contractors, service providers, and authorised users who have a business or operational need to know.
DispatchMe retains personal information only for as long as necessary to provide its services, comply with contractual and legal obligations, resolve disputes, and maintain appropriate business records.
DispatchMe primarily stores operational job records rather than long-term customer profiles. Personal information collected is limited to that required to facilitate the requested service, such as contact details, service locations, timestamps, communications, job history, job evidence, and job-related information.
Operational records are generally retained for up to seven (7) years from completion of the associated service unless a different retention period is required by law or contract.
Archived and backup data is encrypted and maintained on a controlled rolling retention schedule for disaster recovery and business continuity purposes.
Subject to applicable laws, you may have rights in relation to your personal information, including the right to:
To exercise these rights, please contact us using the details provided in the Contact Us section.
We use cookies and similar technologies to support website and platform functionality, understand usage, and improve our services. You can instruct your browser to refuse cookies or indicate when a cookie is being sent.
We may update this Privacy Policy from time to time. If we make material changes, we will notify users by posting a notice on our website or app, or by other means as appropriate.
If you have any questions about this Privacy Policy, please contact us at privacy@dispatchme.net.au.